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TPL transforming to meet needs of patrons

By John Larson

Tacoma Weekly
jlarson@tacomaweekly.com
Published on: June 26, 2008

Tacomans want their library branches to be open longer and offer the latest high-tech options.

Last December Tacoma Public Library (TPL) conducted 10 community conversations in which residents were asked a series of questions about living in Tacoma – what they appreciate about it, why they are proud of it and what they find disappointing about the city. TPL Director Susan Odencrantz and members of the board of trustees appeared at Tacoma City Council’s study session June 24 to discuss the results and their strategic directions.

One response highlighted a technology gap. The individual mentioned the “America’s No.1 Wired City” marketing slogan the city government adopted in 2000 and contrasted that with the absence of downloadable books in the library.

The younger generation wants a high-tech library system, according to Odencrantz. “Digital access is increasing dramatically.” She said TPL does not offer downloadable books, which puts it among an ever-smaller number of systems that does not offer this to patrons. “We feel quite a bit of pressure to offer downloadable books.”

The system doubles its broadband capacity every 18 months, Odencrantz noted. This is to keep up with demands for Internet access on its computers.

One piece of technology TPL has allows patrons with poor vision to boost the type size of text. Many older patrons find it useful, Odencrantz told the council.

The main branch included a new section geared toward teenagers as part of a recent remodel, complete with several video screens. Odencrantz said some libraries around the country have added recording studios as a way to attract young patrons. The main branch has room for two studios to be installed at some future date.

Another concern TPL staff hears from the public is having branches open when working people can find time to visit.

Trustee Anne Seago said board members want longer operating hours across the system.

Board President Tony Hudson discussed the budget realities the staff faces. The deputy director position has been vacant for 10 years, he noted.

TPL is interested in establishing a facility in Salishan, the East Side housing project undergoing a massive, multi-year renovation. The cost of leasing space would be $125,000 a year, Odencrantz said.

With the large immigrant population at Salishan, having a library branch fits one of TPL’s strategic directions for 2009-10 – expanding services to better meet the needs of senior citizens and people whose first language is not English.

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